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How do I create a custom answer?

  1. Go to the Knowledge Base of the Library you want to add a custom answer to.

  2. Click on the Custom Answers tab.

  1. Click Add a Custom Answer button.

A window will appear for you to add your custom answers to.

There are two ways to create a custom answer:

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Libraria’s editor

In the Manual tab you can fill out the fields for setting up your custom answers.

  1. The required fields in the form are:
    • The question field is where you will enter the question you want to have a custom answer to.
    • The answer field is where you will enter the answer to the question you set.

  1. There are additional optional fields you can fill out that can be included in your custom answer:

    • The URL Snippet is a field where you can put a link that can be included in your custom answer.
    • The Photo Snippet is a field where you can put an image that can be included in your custom answer.

    These fields are optional and can be left empty if you do not want to include them in your custom answer.

  1. There are also two optional checkboxes in the editor:

    • When Return directly is checked, this option instructs the system to deliver the custom answer directly to the user without further processing. The chatbot will output exactly what you entered in the answer field.
    • When Only use this document when matched is checked, this option ensures that the document or content is considered for generating a response only when it closely matches the user’s question.

    Check the boxes if you want to include these options in your custom answer.

  1. Click Submit to save your custom answer.

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In Bulk via CSV

In the Bulk Import Custom Answers with CSV you can upload a CSV file to create multiple custom answers at once.

  1. The CSV file is required to have the following columns:

    • question column should contain the question you want to have a custom answer to.
    • answer column should contain the answer to the question you set.

    Optional columns it can contain are:

    • url column where you will enter a link that can be included in your custom answer.
    • id column where you will enter the ID of the custom answer you want to create.

    Each row in the CSV will be considered as a document.

If you add an id column, it will be used to update existing documents with the same id. If you do not add the column, new documents will be created.

  1. Upload your CSV file by either clicking on the Drag and drop area or dragging your file into the area.

  1. There is an optional checkbox:

    • When Only use this document when matched is checked, this option ensures that the document or content is considered for generating a response only when it closely matches the user’s question.

    Check the box if you want to include this option in your custom answer.

  1. Click Submit to save your custom answers.

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Why should I Create Custom Answers?

TLDR: If you want to increase accuracy of your AI chatbot for a particular query, create a custom answer.

Custom Answers are the most targeted and powerful way to answer a user’s questions. Use this if you want high accuracy results and your AI to answer a particular user’s question.

When you elect to create a custom answer, Libraria does some backend work to improve the matching and ranking of similarity to the user’s question.

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